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Return Policy

Returns & Refunds

We want you to be happy and love your ThreadStax! If, for whatever reason, you want to return and get a refund on your purchase, here are the details...

Returns // Please complete our return form and return your like-new ThreadStax in their original packaging (including all printed inserts) within 30 days from the receipt of your shipment. Once your return has been received and inspected, we will issue a refund, less shipping costs and a 5% re-stocking fee. 

Refunds // Refunds will be provided in the same way that the initial payment was made (e.g. Visa payments will be refunded directly to your Visa).

Please note that exchanges and returns must be in their original packaging and in re-sellable condition. If the returned item arrives damaged or the package is lost when you ship it back to us, we will be unable to issue your refund. 

 

Order Changes & Cancellations 

Our system automatically processes and ships your order almost immediately after you make your purchase, so it is not possible to cancel or change your order once submitted. If you make an order that you wish to cancel, you can:

  1. Refuse the package when it is delivered. Simply write "Refuse: Return to Sender" on your unopened package and give to your postal carrier. 
  2. Start a return and mail the order back after you have received it.

 

Customs Duties

ThreadStax is not responsible for any customs, duties or import fees associated with receiving your order.

 

Defects

We are obsessed with quality, and we put ThreadStax through two quality assurance processes. If you receive a product that is defective, please, please email support@threadstax.com with pictures of the product defect, so that we can take care of you! In most circumstances, we will exchange the defective item for a brand new one.

Note: if the defect was caused by improper use or care, it will not be considered a manufacturer defect, and we will not be able to replace your ThreadStax or offer you a refund.

 

Shipping Damage

In the rare circumstance that you receive a damaged package, please email support@threadstax.com within 7 days of receiving your package and be sure to hold on to the original packaging (which becomes part of the claim process with the postal carriers).

 

Lost or Late Packages

You should receive your ThreadStax package:

  • Within 7 business days in the US
  • Within 10 business days in the UK
  • 21 business days internationally — with the caveat that customs processing times vary dramatically and are extra long at the moment due to heightened global security.

ThreadStax can’t be held responsible for any delivery delays incurred by postal carriers, as they are out of our control.  BUT... we will do everything we can to help you get your ThreadStax as quickly as possible!  

If your shipment is taking longer than the timelines listed above, please be sure to email us at support@threadstax.com to make a lost package claim within 20 days for US orders and 28 days for international orders.

 

Item Undeliverable/Returned to Sender

ThreadStax cannot be held responsible for undeliverable or carrier-returned packages. If, for any reason, a postal carrier is unable to successfully deliver an item to the address provided and/or your ThreadStax is returned to sender, you will be responsible for reshipment postage fees. 

  • If a package is returned to sender and you decide not to have us reship the package, we will issue a refund for the item, less a 5% restocking fee.  
  • Original shipping costs can not be refunded.

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